Coachogo Privacy Policy

Effective Date: 27 August 2025

1. Introduction

This Privacy Policy describes how Solopreneur Systems (ABN 98683428882), operating the Coachogo platform ("we", "us", "our"), collects, uses, stores, and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

By using the Coachogo platform, you agree to the collection, use, and disclosure of your personal information as described in this policy.

2. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

3. What Personal Information Do We Collect?

We may collect various types of personal information, including but not limited to:

Identity Information: Your name, email address, phone number, physical address, time zone, and ABN (for coaches).

Account Information: Username, password (encrypted), and your role (coach or client).

Financial and Billing Information: Details related to invoices, proposals, packages, payment details (e.g., bank account details for coaches to receive payments, but we do not store your credit card or full bank account details directly on our servers), and transaction history.

Coaching-Related Data: Information you input into the platform regarding your coaching practice and clients, such as client names, emails, phone numbers, notes, goals, tasks, session details, and any other data relevant to your coaching relationships.

Communication Data: Content of messages, feedback, and support inquiries you send to us.

Technical Data: IP addresses, browser type, operating system, device identifiers, app usage data, referring URLs, and other information about your interaction with our platform (e.g., through cookies and analytics tools).

Subscription Information: Your subscription tier, status, start and end dates.

4. How Do We Collect Personal Information?

We collect personal information in several ways:

Directly from You:When you create an account and set up your profile.When you input information about your clients, sessions, goals, tasks, invoices, or proposals.When you communicate with us (e.g., via email, support forms).When you subscribe to a paid plan.

From Third Parties:If you log in via Google, we receive basic profile information (e.g., full name, email) from Google.From payment processors (e.g., Stripe) regarding your subscription status and billing, but not your full payment details.

Automatically Through Your Use of the Platform:Through cookies and similar technologies when you access and use the Coachogo platform.Through analytics services that track your interaction with the platform.

5. Purposes for Collecting, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To Provide and Maintain the Coachogo Platform: To deliver the services you request, including client management, session scheduling, financial documentation (invoicing, proposals), goal and task tracking, and public profile management.

To Manage Your Account: To create, manage, and verify your account, and to provide you with access to features and functionalities.

To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.

To Process Payments and Subscriptions: To manage your subscription plans, process transactions, and provide billing support.

To Improve Our Services: To understand how our platform is used, diagnose technical issues, analyze usage trends, and develop new features and improvements.

For Marketing and Promotional Purposes: To send you information about new features, offers, and services that may be of interest to you (you can opt-out at any time).

To Personalise Your Experience: To tailor the platform's content and features to your preferences.

For Security and Fraud Prevention: To protect the integrity and security of our platform and users, and to prevent fraudulent activities.

To Comply with Legal Obligations: To meet our legal, regulatory, and contractual obligations, and to resolve disputes.

To Administer and Manage Our Business: For internal business operations, record-keeping, and administrative purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

Service Providers: Third-party vendors and service providers who assist us in operating our platform, processing payments, sending emails, and performing analytics (e.g., cloud hosting providers, email service providers, analytics providers). These providers are only given access to the information necessary to perform their specific functions and are contractually obligated to protect your information.

Your Clients (for Coaches): Information relevant to your coaching relationship, such as session details, goals, tasks, invoices, and proposals, will be visible to your clients through their dedicated client portal or via email communications initiated by you through the platform.

Our Business Partners: In some cases, with your consent, to partners who offer related services.

Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or if we believe it's necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

7. Overseas Disclosure of Personal Information

Coachogo operates globally, and some of our third-party service providers (e.g., cloud hosting, email services, analytics providers) may be located outside of Australia. This means your personal information may be transferred to, and stored at, a destination outside of Australia.

While it is not practicable to list all countries in which these overseas recipients are located, common locations may include the United States and other regions where cloud infrastructure is located.

We take reasonable steps to ensure that any overseas recipient of your personal information handles that information in accordance with the APPs. This includes using contractual safeguards (e.g., Standard Contractual Clauses) and ensuring that the jurisdictions have privacy laws deemed adequate by Australian standards, where applicable. However, we cannot guarantee that the overseas recipient will not breach the APPs.

8. Security of Personal Information

We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure, misuse, and loss. These measures include:

Using secure servers and data encryption.

Implementing access controls and authentication protocols.

Regular security assessments and updates.

Staff training on data privacy and security obligations.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to request that we correct any inaccuracies.

Access: You can generally access and update your profile information directly through your Coachogo account settings. For other information, please contact us using the details below. We may require proof of identity before providing access to your information.

Correction: If you believe that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please contact us. We will take reasonable steps to correct your information promptly.

10. How to Make a Complaint

If you believe that we have breached the Australian Privacy Principles or a registered APP code, you may make a complaint to us by contacting us using the details below.

We will acknowledge receipt of your complaint within [e.g., 3 business days] and will endeavor to respond to your complaint within [e.g., 30 days]. We will investigate your complaint and will advise you of the outcome.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting their website: www.oaic.gov.au.

11. Cookies and Analytics

We use "cookies" and similar technologies to enhance your experience, analyze platform usage, and deliver tailored content. You can typically manage your cookie preferences through your browser settings.

We may use third-party analytics services (e.g., Google Analytics) to collect and analyze usage data, which helps us improve the platform. These services may collect information about your online activities over time and across different websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform or by sending you an email. Your continued use of the Coachogo platform after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to make a complaint or request access to or correction of your personal information, please contact us at:

Solopreneur Systems (ABN 98683428882) Email: [email protected]